Write to us
E-mail hello@goality.app. Tell us the e-mail of your account, your phone or browser, and what happened. A screenshot helps.
Quick answers
I forgot my password
On the sign-in screen choose Reset in the app, or “Forgot password?” on the web, and enter your e-mail. Open the link in the mail and choose a new password.
I signed up with Apple or Google
Sign in the same way again. If you also want a password, set it on the web: Account → Password.
Do I need internet on the field?
No. Tests run and results are saved on the phone. They sync to your account when there is a connection.
How do I cancel my subscription?
If you bought it in the app: iPhone — Settings → your name → Subscriptions; Android — Google Play → Payments and subscriptions → Subscriptions. If you bought it on the website: app.sporttestlab.com → My plan.
I bought a plan but do not see it
Sign in with the same account you used to buy it. In the app open the plans screen and tap Restore purchases.
How do I invite another coach?
In the app: More → Coaches and invitations. Create a link and send it to the coach.
How do I get my data out?
Export results in the app (More → Export results) or on the web (Results). Export is part of the Coach and Club plans; on any plan you can ask us for a copy at hello@goality.app.
How do I delete my account?
In the app: More → Account → Delete account. On the web: Account → Delete account.